Shipping policy
Order Processing Times
- All orders are processed within 2–5 business days after payment confirmation.
- Orders placed after 3:00 PM or on weekends/bank holidays will begin processing the next business day.
- Large or bespoke orders may require additional processing time. A member of our team will contact you to confirm any delays.
Shipping Methods
We offer the following shipping options for wholesale orders:
- Standard Shipping: Estimated delivery within 3–7 business days.
- Freight Shipping: For bulk or palletised orders. Lead times vary depending on the destination and shipping carrier.
- Express Shipping: Available upon request. Additional charges apply.
Note: Shipping costs are calculated based on the size, weight, and destination of your order.
Minimum Order Requirements
- A minimum order value of £125 is required for all wholesale purchases.
- Certain products may have minimum order quantities (MOQs). These will be clearly stated on individual product pages.
Shipping Costs
- Shipping costs will be clearly communicated during checkout or on your invoice.
- For bulk or freight orders, shipping fees may be quoted separately after the order has been placed.
International Shipping
We currently ship to select international destinations.
- International shipping fees are calculated based on the size, weight, and destination of the order.
- Customers are responsible for any applicable customs duties, taxes, or import fees.
- Delivery times for international shipments may vary and are subject to customs clearance.
Freight Shipments
- Large or palletised orders will be shipped via freight carriers.
- Customers are responsible for ensuring proper delivery access, including unloading arrangements at the delivery location.
- Any additional charges (e.g., tail lift service, inside delivery) will be billed to the customer.
Order Tracking
- Once your order has been dispatched, you will receive a confirmation email with tracking details.
- Freight orders will include a Bill of Lading (BOL) and an estimated delivery schedule.
Delivery Issues
- Damaged Shipments: Please inspect all deliveries upon arrival. If you notice any damage, refuse the shipment and contact us immediately at [info@donaldcooke.co.uk] with photographs of the damage.
- Missing or Delayed Shipments: Contact us within 48 hours of the expected delivery date if your order has not arrived.
Returns & Refused Shipments
- Returns of wholesale orders are not accepted unless the products are faulty or damaged upon delivery.
- Any refused shipments may incur restocking fees and return shipping charges.
Contact Us
If you have any questions regarding our shipping policy or a specific order, please contact us at:
- Email: [info@donaldcooke.co.uk]
- Phone: [0114 2693901]
- Business Hours: Monday- Friday 8am - 5:15pm